DePauw’s IT KnowledgeBase offers immediate 24/7 access to a broad spectrum of self-service support information and documentation for students, faculty, and staff.
Browse the KnowledgeBase…
| Accounts & Login | Login, passwords, ID OneCard, print quotas, building access, meal plans, VPN, Payroll… |
| Basic Technology Information | Purchasing, upgrades, Macs, Windows, software updates, compressing (optimizing) files, PDFs, new employee info, burning CDs… |
| DyKnow | Installing, tips, FAQs… |
| e-Services (my.depauw.edu/e) | Accessing, overview, uploading a new photo, changing jobs, Mac certificate authentication… |
| Google Apps for Education | Email, Calendar, Documents, Spreadsheets, Forms… |
| Hardware | Classroom equipment and configuration, equipment checkout, mobile devices, moving, repairs… |
| Healthy Computing | File backup, identity theft, viruses, spyware, spam, file (information) management… |
| Instructional Support & Software | Moodle, DyKnow, social software, absence preparedness, MS Office, ChemDraw, collaboration… |
| Moodle | Overview, course settings, assignments, forums, gradebook, enrollment key… |
| Multimedia & Web | Audio, video, images, scanning, compressing (optimizing), web authoring, browsers… |
| Network | Connecting, drives, access rights, wireless, VPN… |
| Phones | Hardware, moving, voicemail, passwords, cell… |
| Printing | Printing Services, Canon printer/copiers, syncing card, costs, quotas, color printing, releasing a print job… |
