IT KnowledgeBase – #KnowIT

DePauw’s IT KnowledgeBase offers immediate 24/7 access to a broad spectrum of self-service support information and documentation for students, faculty, and staff.

Browse the KnowledgeBase…

Accounts & Login Login, passwords, ID OneCard, print quotas, building access, meal plans, VPN, Payroll…
Basic Technology Information Purchasing, upgrades, Macs, Windows, software updates, compressing (optimizing) files, PDFs, new employee info, burning CDs…
DyKnow Installing, tips, FAQs…
e-Services (my.depauw.edu/e) Accessing, overview, uploading a new photo, changing jobs, Mac certificate authentication…
Google Apps for Education Email, Calendar, Documents, Spreadsheets, Forms…
Hardware Classroom equipment and configuration, equipment checkout, mobile devices, moving, repairs…
Healthy Computing File backup, identity theft, viruses, spyware, spam, file (information) management…
Instructional Support & Software Moodle, DyKnow, social software, absence preparedness, MS Office, ChemDraw, collaboration…
Moodle Overview, course settings, assignments, forums, gradebook, …
Multimedia & Web Audio, video, images, scanning, compressing (optimizing), web authoring, browsers…
Network Connecting, drives, access rights, wireless, VPN…
Phones Hardware, moving, voicemail, passwords, cell…
Printing Printing Services, Canon printer/copiers, syncing card, costs, quotas, color printing, releasing a print job…

Mobile: Search for “DePauw HelpDesk” at the Google Play Store for the free IT KnowledgeBase app for your Android.

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