DePauw’s IT KnowledgeBase offers immediate 24/7 access to a broad spectrum of self-service support information and documentation for students, faculty, and staff.
Browse the KnowledgeBase…
|Accounts & Login||Login, passwords, ID OneCard, print quotas, building access, meal plans, VPN, Payroll…|
|Basic Technology Information||Purchasing, upgrades, Macs, Windows, software updates, compressing (optimizing) files, PDFs, new employee info, burning CDs…|
|DyKnow||Installing, tips, FAQs…|
|e-Services (my.depauw.edu/e)||Accessing, overview, uploading a new photo, changing jobs, Mac certificate authentication…|
|Google Apps for Education||Email, Calendar, Documents, Spreadsheets, Forms…|
|Hardware||Classroom equipment and configuration, equipment checkout, mobile devices, moving, repairs…|
|Healthy Computing||File backup, identity theft, viruses, spyware, spam, file (information) management…|
|Instructional Support & Software||Moodle, DyKnow, social software, absence preparedness, MS Office, ChemDraw, collaboration…|
|Moodle||Overview, course settings, assignments, forums, gradebook, …|
|Multimedia & Web||Audio, video, images, scanning, compressing (optimizing), web authoring, browsers…|
|Network||Connecting, drives, access rights, wireless, VPN…|
|Phones||Hardware, moving, voicemail, passwords, cell…|
|Printing||Printing Services, Canon printer/copiers, syncing card, costs, quotas, color printing, releasing a print job…|
Mobile: Search for “DePauw HelpDesk” at the Google Play Store for the free IT KnowledgeBase app for your Android.