Google Apps: Frequently Asked Questions (FAQs)

How do I log into Google Apps?

Browse to mail.depauw.edu to log in to Google Apps. If you experience any issues when using Google Apps, you should update your browser to the most current version.

What does Google Apps include? Is it just for email and calendaring? What else can I do with Google Apps?

Google Apps for Education includes several communication and collaboration applications well-suited for colleges and universities. Included are: email, calendaring, Google Drive, Google Sites, Google Talk (voice and video chat), and Google Voice.

What assurances do we have from Google that they will respect the privacy of our data?

Our Google Apps contract assures us that Google will not intrude on the privacy of our data. The policy specifically states, “Google does not own your data. We do not take a position on whether the data belongs to the institution signing up for Apps, or the individual user (that’s between the two of you), but we know it doesn’t belong to us! The data which you put into our system is yours, and we believe it should stay that way.” if you are interested, more information is available from Google at Who owns the data that organizations put into Google Apps?

How much space do I have for my email messages? What if I run out of space?

Your Google Apps account has 25GB of storage. You should never run out of space. In fact, a heavy email user who sends and receives lots of file attachments and archives messages might use only a small portion of this space each year. Also note that Google restricts the size of file attachments to 20MB, so you don’t have to worry about a few large files using up your storage space.

I already have a personal Gmail account. Do I need to activate my DePauw Google Apps account?

Yes. We recommend everyone use their DePauw Google Apps account for work/school purposes. Personal Gmail.com accounts are different than your DePauw Google Apps account, which is your official DePauw account. All mail that you send from Google Apps will automatically be identified as being from your DePauw address (username@depauw.edu). As well, in DePauw’s Google Apps Mail, you have access to the email addresses of everyone at DePauw. Also, if you are scheduling a meeting with several of your DePauw colleagues, DePauw’s Google Apps will enable you to check their availability.

Legitimate emails are being placed in my spam folder. How can I fix this?

Browse to Legitimate mail is marked as spam for a solution to this issue.

 I already read all my incoming DePauw email using my personal Gmail.com account through POP3. How can I set up personal Gmail.com to do this from my Google Apps account?

While we recommend everyone use their DePauw Google Apps account for work/school purposes, you can set up a personal Gmail.com account to fetch your Google Apps messages. Follow the directions for Mail Fetcher to reset the connection to DePauw email by deleting the old POP3 account and adding a new one for username@depauw.edu.

Where can I learn more about setting up my mobile device to access Google Apps Mail and Calendar?

Browse to Google’s Mobile Help web page.

I’m a Senior. Can I keep my Google Apps account after I graduate?

No. After students graduate in May, their DePauw email accounts are kept active until the following August, then the accounts are removed from the system. Before August, you should plan to create an alternative email address (in case you don’t already have one) and copy your Google Apps messages there.

 

All Alumni are provided a DePauw “Email for Life” account, which enables them to log in to the DePauw Alumni Gateway and to maintain a personal DePauw-branded email address forever. Watch for details about your “Email for Life” account in late Spring semester.

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